Day-to-day life in a small hotel leaves little room for thinking When you run a small operation with 20–40 rooms—a small, owner-led hotel—and you do everything yourself, the day does not start with analysis or strategy. It starts with operations.   It starts with...

Why the problem is not information In the accommodation sector, the lack of data is rarely the real problem. Today, most hotels, tourist apartments or small chains have more information than ever: occupancy, rates, channels, comparisons, forecasts, reputation, market....